Tag: Veliswa Boya

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require several customer conversations and follow-up tasks, and they can focus on solving the customer issue, no matter how simple or how complex. Agents have relevant case details (such as date and time opened, issue summary, or customer information) in a single unified view, and they can focus on solving the customer issue. Getting…

Our customers are looking for cost-effective ways to continue to migrate their applications to the cloud. VMware Cloud on AWS is a fully managed, jointly engineered service that brings VMware’s enterprise-class, software-defined data center architecture to the cloud. VMware Cloud on AWS offers our customers the ability to run applications across operationally consistent VMware vSphere-based public, private, and hybrid cloud environments by bringing VMware’s Software-Defined Data Center (SDDC) to AWS. In 2021, we announced the fully managed shared storage service Amazon FSx for NetApp ONTAP. This service provides our customers with access to the popular features, performance, and APIs of ONTAP file systems with the agility, scalability, security, and resiliency of AWS, making it easier to migrate on-premises applications that…

We are on the fourth year of our annual AWS Storage Day! Do you remember our first Storage Day 2019 and the subsequent Storage Day 2020? I watched Storage Day 2021, which was streamed live from downtown Seattle. We continue to hear from our customers about how powerful the Storage Day announcements and educational sessions were. With this year’s lineup, we aim to share our insights on how to protect your data and put it to work. The free Storage Day 2022 virtual event is happening now on the AWS Twitch channel. Tune in to hear from experts about new announcements, leadership insights, and educational content related to the broad portfolio of AWS Storage services. Our customers are looking to…

In November 2021, we launched the memory-optimized Amazon EC2 R6i instances, our sixth-generation x86-based offering powered by 3rd Generation Intel Xeon Scalable processors (code named Ice Lake). Today I am excited to announce a disk variant of the R6i instance: the Amazon EC2 R6id instances with non-volatile memory express (NVMe) SSD local instance storage. The R6id instances are designed to power applications that require low storage latency or require temporary swap space. Customers with workloads that require access to high-speed, low-latency storage, including those that need temporary storage for scratch space, temporary files, and caches, have the option to choose the R6id instances with NVMe local instance storage of up to 7.6 TB. The new instances are also available as…