Announcing General Availability of Amazon Connect Cases

In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require several customer conversations and follow-up tasks, and they can focus on solving the customer issue, no matter how simple or how complex. Agents have relevant case details (such as date and time opened, issue summary, or customer information) in a single unified view, and they can focus on solving the customer issue. Getting…

AWS Week in Review – October 3, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week and a new month just started. Curious which were the most significant AWS news from the previous seven days? I got you covered with this post. Last Week’s Launches Here are the launches that got my attention last week: Amazon File Cache – A high performance cache on AWS that accelerates and simplifies demanding cloud bursting and hybrid workflows by giving access to files using a fast and familiar POSIX interface, no matter if the original files live on premises on any file system that can be accessed through NFS v3 or…

New Hands-On Course for Business Analysts – Practical Decision Making using No-Code ML on AWS

Artificial intelligence (AI) is all around us. AI sends certain emails to our spam folders. It powers autocorrect, which helps us fix typos when we text. And now we can use it to solve business problems. In business, data-driven insights have become increasingly valuable. These insights are often discovered with the help of machine learning (ML), a subset of AI and the foundation of complex AI systems. And ML technology has come a long way. Today, you don’t need to be a data scientist or computer engineer to gain insights. With the help of no-code ML tools such as Amazon SageMaker Canvas, you can now achieve effective business outcomes using ML without writing a single line of code. You can…

Amazon File Cache – A High Performance Cache On AWS For Your On-Premises File Systems

I am pleased to announce today the availability of Amazon File Cache, a new high-speed cache service on AWS designed for processing file data stored in disparate locations—including on premises. File Cache accelerates and simplifies your most demanding cloud bursting and hybrid workflows by giving your applications access to files using a fast and familiar POSIX interface, no matter if the original files live on premises on any file system that can be accessed through NFS v3 or on Amazon Simple Storage Service (Amazon S3). Imagine you have a large data set on on-premises storage infrastructure, and your end-of-month reporting typically takes two to three days to run. You want to move that occasional workload to the cloud to run…