Tag: Veliswa Boya

At AWS re:Invent 2022 we announced the availability of step-by-step guides for Amazon Connect agent workspace in preview. My colleagues who collaborated to write the announcement post wrote about some of the challenges that contact centers face with training new agents to get up to speed with their agent desktop. They also mentioned that until agents become proficient, it takes them longer to address customer needs effectively, resulting in customer dissatisfaction. Amazon Connect agent workspace was announced in 2021 and is a single, intuitive application that provides contact center agents with the tools that are required to onboard an agent quickly, resolve issues efficiently, and improve the customer experience. With Amazon Connect agent workspace, the agent is provided with all…

Amazon DocumentDB (with MongoDB compatibility) is a scalable, highly durable, and fully managed database service for operating mission-critical JSON workloads. It is one of AWS fast-growing services with customers including BBC, Dow Jones, and Samsung relying on Amazon DocumentDB to run their JSON workloads at scale. Today I am excited to announce the general availability of Amazon DocumentDB Elastic Clusters. Elastic Clusters enables you to elastically scale your document database to handle virtually any number of writes and reads, with petabytes of storage capacity. Elastic Clusters simplifies how customers interact with Amazon DocumentDB by automatically managing the underlying infrastructure and removing the need to create, remove, upgrade, or scale instances. A Few Concepts about Elastic Clusters Sharding – A popular…

In this post that was published in September 2021, Jeff Barr announced general availability of Amazon QuickSight Q. To recap, Amazon QuickSight Q is a natural language query capability that lets business users ask simple questions of their data. QuickSight Q is powered by machine learning (ML), providing self-service analytics by allowing you to query your data using plain language and therefore eliminating the need to fiddle with dashboards, controls, and calculations. With last year’s announcement of QuickSight Q, you can ask simple questions like “who had the highest sales in EMEA in 2021” and get your answers (with relevant visualizations like graphs, maps, or tables) in seconds. Data used for analytics is often stored in a data warehouse like…

Today, we are announcing the availability of Amazon EFS Elastic Throughput, a new throughput mode for Amazon EFS that is designed to provide your applications with as much throughput as they need with pay-as-you-use pricing. This new throughput mode enables you to further simplify running workloads and applications on AWS by providing shared file storage that doesn’t need provisioning or capacity management. Elastic Throughput is ideal for spiky and unpredictable workloads with performance requirements that are difficult to forecast. When you enable Elastic Throughput on an Amazon EFS file system, you no longer need to think about actively managing your file system performance or over-paying for idle resources in order to ensure performance for your applications. When you enable Elastic…