Tag: Veliswa Boya

One of the challenges with distributed systems is that they are made up of many interdependent services, which add a degree of complexity when you are trying to monitor their performance. Determining which services and APIs are experiencing high latencies or degraded availability requires manually putting together telemetry signals. This can result in time and effort establishing the root cause of any issues with the system due to the inconsistent experiences across metrics, traces, logs, real user monitoring, and synthetic monitoring. You want to provide your customers with continuously available and high-performing applications. At the same time, the monitoring that assures this must be efficient, cost-effective, and without undifferentiated heavy lifting. Amazon CloudWatch Application Signals helps you automatically instrument applications…

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take time, and if not done correctly, then it may lead to frustration. Generative AI capabilities in Amazon Connect Today, we’re announcing that the existing artificial intelligence (AI) features of Amazon Connect now have generative AI capabilities that are powered by large language models (LLMs) available through Amazon Bedrock to transform how contact centers provide service to customers. LLMs are pre-trained on vast amounts of data,…

Today we announce the availability of Amazon Elastic Block Store (Amazon EBS) Snapshots Archive with AWS Backup. Previously available only in the Amazon EC2 console or Amazon Data Lifecycle Manager, this feature gives you the ability to transition your infrequently accessed Amazon EBS Snapshots to low-cost archive, long-term storage of your rarely-accessed snapshots that do not need frequent or fast retrieval. Amazon EBS Snapshots Archive in the AWS Backup console Snapshots Archive with AWS Backup is only available for snapshots with a backup frequency of one month or longer (28-day cron expression) and a retention of more than 90 days. This is a protective measure to ensure that you don’t archive snapshots, such as hourly snapshots that wouldn’t benefit from…

Performing automatic game day testing of all your critical resources is an important step in determining that you are prepared to respond to ransomware or any data loss event. This gives you the opportunity to take appropriate corrective actions based on the results and monitor results such as success or failure from these tests. Ultimately, you will be able to ascertain if the restore times meet your expected organization’s recovery time objective (RTO) goals, helping you develop improved recovery strategies. Today, we’re announcing restore testing, a new capability in AWS Backup that allows you to perform restore testing of your AWS resources across storage, compute, and databases. With this feature, you can automate the entire restore testing process and avoid…