Tag: Veliswa Boya

With all the generative AI announcements at AWS re:invent 2023, I’ve committed to dive deep into this technology and learn as much as I can. If you are too, I’m happy that among other resources available, the AWS community also has a space that I can access for generative AI tools and guides. Last week’s launches Here are some launches that got my attention during the previous week. Amazon Q data integration in AWS Glue (Preview) – Now you can use natural language to ask Amazon Q to author jobs, troubleshoot issues, and answer questions about AWS Glue and data integration. Amazon Q was launched in preview at AWS re:invent 2023, and is a generative AI–powered assistant to help you…

One of the challenges with distributed systems is that they are made up of many interdependent services, which add a degree of complexity when you are trying to monitor their performance. Determining which services and APIs are experiencing high latencies or degraded availability requires manually putting together telemetry signals. This can result in time and effort establishing the root cause of any issues with the system due to the inconsistent experiences across metrics, traces, logs, real user monitoring, and synthetic monitoring. You want to provide your customers with continuously available and high-performing applications. At the same time, the monitoring that assures this must be efficient, cost-effective, and without undifferentiated heavy lifting. Amazon CloudWatch Application Signals helps you automatically instrument applications…

If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take time, and if not done correctly, then it may lead to frustration. Generative AI capabilities in Amazon Connect Today, we’re announcing that the existing artificial intelligence (AI) features of Amazon Connect now have generative AI capabilities that are powered by large language models (LLMs) available through Amazon Bedrock to transform how contact centers provide service to customers. LLMs are pre-trained on vast amounts of data,…

Today we announce the availability of Amazon Elastic Block Store (Amazon EBS) Snapshots Archive with AWS Backup. Previously available only in the Amazon EC2 console or Amazon Data Lifecycle Manager, this feature gives you the ability to transition your infrequently accessed Amazon EBS Snapshots to low-cost archive, long-term storage of your rarely-accessed snapshots that do not need frequent or fast retrieval. Amazon EBS Snapshots Archive in the AWS Backup console Snapshots Archive with AWS Backup is only available for snapshots with a backup frequency of one month or longer (28-day cron expression) and a retention of more than 90 days. This is a protective measure to ensure that you don’t archive snapshots, such as hourly snapshots that wouldn’t benefit from…