Tag: Sébastien Stormacq

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound communications over voice, SMS, or email. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide customer service at a lower cost. In just a few clicks, you can set up and make changes to your contact center, so agents can begin helping customers right away. Amazon Connect Wisdom Wisdom reduces the time agents spend searching for answers. Today, when agents require…

Since December 2019, Amazon Virtual Private Cloud (VPC) has allowed you to route all ingress traffic (also known as north – south traffic) to a specific network interface. You might use this capability for a number of reasons. For example, to inspect incoming traffic using an intrusion detection system (IDS) appliance or to route ingress traffic to a firewall. Since we launched this feature, many of you asked us to provide a similar capability to analyze traffic flowing from one subnet to another inside your VPC, also known as east – west traffic. Until today, it was not possible because a route in a routing table cannot be more specific than the default local route (check the VPC documentation for more details).…