New – High Volume Outbound Communication with Amazon Connect Outbound Campaigns

The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer service at lower cost. You can read the original blog post Jeff wrote at launch in 2017, with amazing Lego art 🙂 Contact centers not only receive calls and communications, but they also send outbound communications to customers. There are a variety of reasons to send outbound communication: appointment reminders, telemarketing, subscription renewals, and billing reminders. The vast majority of these communications are phone calls,…

Modernize Your Mainframe Applications & Deploy Them In The Cloud

Today, we are launching AWS Mainframe Modernization service to help you modernize your mainframe applications and deploy them to AWS fully-managed runtime environments. This new service also provides tools and resources to help you plan and implement migration and modernization. Since the introduction of System/360 on April 7 1964, mainframe computers have enabled many industries to transform themselves. The mainframe has revolutionized the way people buy things, how people book and purchase travel, and how governments manage taxes or deliver social services. Two thirds of the Fortune 100 companies have their core businesses located on a mainframe. And according to a 2018 estimate, $3 trillion ($3 x 10^12) in daily commerce flows through mainframes. Mainframes are using their very own…

New – Amazon EC2 C7g Instances, Powered by AWS Graviton3 Processors

I am excited to announce that Amazon Elastic Compute Cloud (Amazon EC2) C7g instances powered by the latest AWS Graviton3 processors that have been available in preview since re:Invent last year are now available for all. Let’s decompose the name C7g: the “C” instance family is designed for compute-intensive workloads. This is the 7th generation of this instance family. And the “g” means it is based on AWS Graviton, the silicon designed by AWS. These instances are the first instances to be powered by the latest generation of AWS Graviton, the Graviton3 processors. As you bring more diverse workloads to the cloud, and as your compute, storage, and networking demands increase at a rapid pace, you are asking us to…

AWS Week In Review – May 23, 2022

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! This is the right place to quickly learn about recent AWS news from last week, in just about five minutes or less. This week, I have collected a couple of news items that might be of interest to you, the IT professionals, developers, system administrators, or any type of builders that have their hands on the AWS console, the CLI, or that are writing code. Last Week’s Launches The launches that caught my attention last week are the following: EC2 now supports NitroTPM and SecureBoot – A Trusted Platform Module is often a discrete chip…