Tag: Donnie Prakoso

Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business demands. While you can find common metrics in the Amazon Connect console, sometimes you need to have more details and custom requirements for reporting based on the unique needs of your business.  Starting today, the Amazon Connect analytics data lake is generally available. As announced last year as preview, this new capability helps you to eliminate the need to build and maintain complex data pipelines. Amazon Connect data lake is zero-ETL capable, so no extract, transform, or load (ETL) is needed. Here’s a quick look at the Amazon Connect analytics…

When Amazon Web Services (AWS) launched Amazon Q Developer as a preview last year, it changed my experience of interacting with AWS services and, at the same time, maximizing the potential of AWS services on a daily basis. Trained on 17 years of AWS knowledge and experience, this generative artificial intelligence (generative AI)–powered assistant helps me build applications on AWS, research best practices, perform troubleshooting, and resolve errors. Today, we are announcing the general availability of Amazon Q Developer. In this announcement, we have a few updates, including new capabilities. Let’s get started. New: Amazon Q Developer has knowledge of your AWS account resources This new capability helps you understand and manage your cloud infrastructure on AWS. With this capability,…

We’re just two days away from AWS Summit Sydney (April 10–11) and a month away from the AWS Summit season in Southeast Asia, starting with the AWS Summit Singapore (May 7) and the AWS Summit Bangkok (May 30). If you happen to be in Sydney, Singapore, or Bangkok around those dates, please join us. Last Week’s Launches If you haven’t read last week’s Weekly Roundup yet, Channy wrote about the AWS Chips Taste Test, a new initiative from Jeff Barr as part of April’ Fools Day. Here are some launches that caught my attention last week: New Amazon EC2 G6 instances — We announced the general availability of Amazon EC2 G6 instances powered by NVIDIA L4 Tensor Core GPUs. G6…

Starting today, you can use InfluxDB as a database engine in Amazon Timestream. This support makes it easy for you to run near real-time time-series applications using InfluxDB and open source APIs, including open source Telegraf agents that collect time-series observations. Now you have two database engines to choose in Timestream: Timestream for LiveAnalytics and Timestream for InfluxDB. You should use the Timestream for InfluxDB engine if your use cases require near real-time time-series queries or specific features in InfluxDB, such as using Flux queries. Another option is the existing Timestream for LiveAnalytics engine, which is suitable if you need to ingest more than tens of gigabytes of time-series data per minute and run SQL queries on petabytes of time-series…