Tag: Danilo Poccia

With Amazon Redshift, you can analyze data in the cloud at any scale. Amazon Redshift offers native data protection capabilities to protect your data using automatic and manual snapshots. This works great by itself, but when you’re using other AWS services, you have to configure more than one tool to manage your data protection policies. To make this easier, I am happy to share that we added support for Amazon Redshift in AWS Backup. AWS Backup allows you to define a central backup policy to manage data protection of your applications and can now also protect your Amazon Redshift clusters. In this way, you have a consistent experience when managing data protection across all supported services. If you have a…

To define the data protection policy of an application, you have to look at its components and find which ones store data that needs to be protected. Those are the stateful components of your application, such as databases and file systems. Other components don’t store data but need to be restored as well in case of issues. These are stateless components, such as containers and their network configurations. When you manage your application using infrastructure as code (IaC), you have a single repository where all these components are described. Can we use this information to help protect your applications? Yes! AWS Backup now supports attaching an AWS CloudFormation stack to your data protection policies. When you use CloudFormation as a…

The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help you analyze customer call recordings and get insights into issues and trends related to customer satisfaction and agent performance. To assist agents in resolving live calls faster, we are introducing today real-time call analytics in Amazon Transcribe Call Analytics. Real-time call analytics provides APIs for developers to accurately transcribe live calls and at the same time identify customer experience issues and sentiment in real time. Transcribe Call Analytics uses state-of-the-art machine learning capabilities to automatically assess thousands of in-progress calls and detect customer experience issues, such as repeated requests to…

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! A new week starts, and the News Blog team is getting ready for AWS re:Invent! Many of us will be there next week and it would be great to meet in person. If you’re coming, do you know about PeerTalk? It’s an onsite networking program for re:Invent attendees available through the AWS Events mobile app (which you can get on Google Play or Apple App Store) to help facilitate connections among the re:Invent community. If you’re not coming to re:Invent, no worries, you can get a free online pass to watch keynotes and leadership sessions.…