When I speak to customers who are planning to migrate massive amounts of on-premises data to AWS, they tell me that they want to simplify their storage management, reduce their costs, and to make the data more accessible so that it can be used for analytics, machine learning training, genomics, and other use cases. Customers are already using Network Attached Storage (NAS) on-premises, and are looking for a cloud-based upgrade that offers similar capabilities including point-in-time snapshots, data clones, and user management. AWS customers such as Amdocs, Vela Games, and Astera Labs have been running their mission-critical and performance-intensive NAS workloads like databases, game development and streaming, and semiconductor chip design on Amazon FSx for OpenZFS. They’ve been using the…
Tag: AWS News Blog
New RAG evaluation and LLM-as-a-judge capabilities in Amazon Bedrock
Today, we’re announcing two new evaluation capabilities in Amazon Bedrock that can help you streamline testing and improve generative AI applications: Amazon Bedrock Knowledge Bases now supports RAG evaluation (preview) – You can now run an automatic knowledge base evaluation to assess and optimize Retrieval Augmented Generation (RAG) applications using Amazon Bedrock Knowledge Bases. The evaluation process uses a large language model (LLM) to compute the metrics for the evaluation. With RAG evaluations, you can compare different configurations and tune your settings to get the results you need for your use case. Amazon Bedrock Model Evaluation now includes LLM-as-a-judge (preview) – You can now perform tests and evaluate other models with humanlike quality at a fraction of the cost and…
Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection
Today, Amazon Connect introduces a set of new features that help businesses enhance their contact center operations through generative AI, advanced security features, and streamlined bot management. These innovations help businesses deliver better customer experiences by creating more time and space for meaningful human interactions, while maintaining security and compliance. Contact center managers continually face challenges in optimizing self-service resolution rates, evaluating agent performance efficiently, and maintaining data privacy compliance. Additionally, creating and managing conversational AI experiences often requires specialized expertise and complex integrations across multiple services. To address these challenges, Amazon Connect introduced key features such as generative AI–powered customer segmentation for targeted campaigns, native WhatsApp Business messaging for omnichannel support, secure collection of sensitive customer data in chat…
Securely share AWS resources across VPC and account boundaries with PrivateLink, VPC Lattice, EventBridge, and Step Functions
At some point, every AWS customer tells me that they have the desire to move into the future as quickly as possible. They want to simplify their modernization efforts, drive growth, and adapt to the cloud, while also reducing costs as they proceed. These customers typically have a large suite of legacy applications, possibly running on-premises, that are running on diverse technology stacks managed by disparate parts of the organization. To make things even more challenging, these organizations often have to meet stringent security and compliance requirements. Prepare to Share You can now share AWS resources such as Amazon Elastic Compute Cloud (Amazon EC2) instances, Amazon Elastic Container Service (Amazon ECS) and Amazon Elastic Kubernetes Service (Amazon EKS) container services,…