source https://blog.google/products/devices-services/made-by-google-2022-collection/
10 design details you didn’t know about in our new hardware lineup
“Design is about solving problems,” says Ivy Ross who leads the team that creates how a Google product — including new products announced today at our Made by Google event — looks, feels and acts when you hold it in your hands. When designing this new line of products her team had to solve a whole host of choices — from designing a WiFi router you actually want to put on your shelf to deciding what Google’s first-ever watch should look like. We chatted with Ivy — along with Isabelle Olsson, who leads design for home and wearable products and our team that develops colors, materials and finishes for hardware products, and Claude Zellweger, who leads industrial design for Pixel…
AWS Local Zones Expansion: Taipei and Delhi
In late 2019 I told you about the AWS Local Zone in Los Angeles, California. In that post I described Local Zones as a new type of AWS infrastructure deployment that brings select AWS services very close to a particular geographic area. A year after that launch, I announced our plans to add 3 more Local Zones in 2020, and 12 more in 2021. Right now, we are working to bring Local Zones to 33 cities in 27 countries including 6 in Latin America. Applications hosted in a Local Zone benefit from very low (single-digit millisecond) latency access to EC2 instances and other AWS services. Local Zones also give AWS customers additional choices regarding data residency, giving them the ability…
Announcing General Availability of Amazon Connect Cases
In June 2022 AWS announced a preview of Amazon Connect Cases, a feature of Amazon Connect that simplifies these customer interactions and reduces the average handle times of issues. Today I am excited to announce the general availability of Amazon Connect Cases. Cases, a feature of Amazon Connect, makes it easy for your contact center agents to create, collaborate on, and quickly resolve customer issues that require several customer conversations and follow-up tasks, and they can focus on solving the customer issue, no matter how simple or how complex. Agents have relevant case details (such as date and time opened, issue summary, or customer information) in a single unified view, and they can focus on solving the customer issue. Getting…