The new high volume outbound communication capability in Amazon Connect which was announced at Enterprise Connect last year, is now generally available to all. It is named Amazon Connect outbound campaigns. If you haven’t heard about Amazon Connect, it is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer service at lower cost. You can read the original blog post Jeff wrote at launch in 2017, with amazing Lego art 🙂 Contact centers not only receive calls and communications, but they also send outbound communications to customers. There are a variety of reasons to send outbound communication: appointment reminders, telemarketing, subscription renewals, and billing reminders. The vast majority of these communications are phone calls,…
AWS Week in Review – June 20, 2022
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Last Week’s Launches It’s been a quiet week on the AWS News Blog, however a glance at What’s New page shows the various service teams have been busy as usual. Here’s a round-up of announcements that caught my attention this past week. Support for 15 new resource types in AWS Config – AWS Config is a service for assessment, audit, and evaluation of the configuration of resources in your account. You can monitor and review changes in resource configuration using automation against a desired configuration. The newly expanded set of types includes resources from Amazon SageMaker,…
5 of our favorite Android widget features
Widgets are a simple way to personalize any Home screen, putting the information that’s most important to you — your inbox, the weather, your to-do list or even a photo of your dog — front and center. With the upcoming launch of the nearby traffic widget for Google Maps (more on that soon), 35 Google widgets will be available on Android. To celebrate, we’re spotlighting five of our favorite widget features to help everyone better organize and personalize their Home screens. Check local traffic with a tap Whether you’re commuting or heading out to meet friends, Google Maps’ real-time traffic predictions can help you easily plan your route. And with the new nearby traffic widget, launching in the coming weeks,…
AWS Week in Review – June 13, 2022
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! Last Week’s Launches I made a short trip to Austin, Texas last week in order to visit and learn from some customers. As is always the case, the days when I was traveling were filled with AWS launches; here’s my recap of a few that caught my eye: R6id Instances – In her first post for the AWS News Blog, Senior Developer Advocate Veliswa Boya wrote about the new R6id instances. These are a variant of our sixth generation of x86-based R6i instances, and feature up to 7.6 TB of NVMe Local Instance Storage. Powered…