If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take time, and if not done correctly, then it may lead to frustration. Generative AI capabilities in Amazon Connect Today, we’re announcing that the existing artificial intelligence (AI) features of Amazon Connect now have generative AI capabilities that are powered by large language models (LLMs) available through Amazon Bedrock to transform how contact centers provide service to customers. LLMs are pre-trained on vast amounts of data,…
Category: AWS
Reposts from Amazon Web Services (AWS).
New Amazon Q in QuickSight uses generative AI assistance for quicker, easier data insights (preview)
Today, I’m happy to share that Amazon Q in QuickSight is available for preview. Now you can experience the Generative BI capabilities in Amazon QuickSight announced on July 26, as well as two additional capabilities for business users. Turning insights into impact faster with Amazon Q in QuickSight With this announcement, business users can now generate compelling sharable stories examining their data, see executive summaries of dashboards surfacing key insights from data in seconds, and confidently answer questions of data not answered by dashboards and reports with a reimagined Q&A experience. Before we go deeper into each capability, here’s a quick summary: Stories — This is a new and visually compelling way to present and share insights. Stories can automatically…
Introducing Amazon Q, a new generative AI-powered assistant (preview)
Today, we are announcing Amazon Q, a new generative artificial intelligence- (AI)-powered assistant designed for work that can be tailored to your business. You can use Amazon Q to have conversations, solve problems, generate content, gain insights, and take action by connecting to your company’s information repositories, code, data, and enterprise systems. Amazon Q provides immediate, relevant information and advice to employees to streamline tasks, accelerate decision-making and problem-solving, and help spark creativity and innovation at work. Amazon Q offers user-based plans, so you get features, pricing, and options tailored to how you use the product. Amazon Q can adapt its interactions to each individual user based on the existing identities, roles, and permissions of your business. AWS never uses…
Upgrade your Java applications with Amazon Q Code Transformation (preview)
As our applications age, it takes more and more effort just to keep them secure and running smoothly. Developers managing the upgrades must spend time relearning the intricacies and nuances of breaking changes and performance optimizations others have already discovered in past upgrades. As a result, it’s difficult to balance the focus between new features and essential maintenance work. Today, we are introducing in preview Amazon Q Code Transformation. This new capability simplifies upgrading and modernizing existing application code using Amazon Q, a new type of assistant powered by generative artificial intelligence (AI). Amazon Q is specifically designed for work and can be tailored to your business. Amazon Q Code Transformation can perform Java application upgrades now, from version 8…